Capsule vs EngageBay Reviews & Pricing In 2025

Want to know if Capsule or EngageBay is the better or cheaper CRM software?

We compare them below on over 150 different metrics to help you make the right decision.

Capsule vs EngageBay Reviews

	Capsule	EngageBay
Trustpilot Rating	4.6	4.8
Number of Trustpilot Reviews	42	356
iPhone App Rating	4.6	2
Number of iPhone App Reviews	38	4
Android App Rating	3.9	No Rating
Number of Android App Reviews	347	No Review

Sources

• https://www.trustpilot.com/review/capsulecrm.com
• https://www.trustpilot.com/review/engagebay.com
• https://apps.apple.com/us/app/capsule-crm/id660292932
• https://apps.apple.com/us/app/engagebay/id1497843957
• https://play.google.com/store/apps/details?id=com.zestia.mobile&hl=en_US&gl=US
• https://play.google.com/store/apps/details?id=com.engagebay.engagebay&hl=en_US&gl=US

Capsule vs EngageBay Pricing

	Capsule	EngageBay
Free Plan	Yes	Yes
Free Plan Limits	Two users & 250 contacts	250 contacts/15 users
Free Trial	Yes	No
Free Trial Length	14 day	NA
Cheapest Plan Name	Starter	Basic
Cheapest Plan Cost Per Month	$38	$64.99
Mid Priced Plan Name	Growth	Growth
Mid Priced Plan Cost Per Month	$38	$64.99
Top Plan Name	Ultimate	Pro
Top Plan Cost Per Month	$75	$119.99

Capsule vs EngageBay Features

Capsule Starter vs EngageBay Basic

Capsule Starter	EngageBay Basic
Everything in Free 30,000 Contacts 1 Sales Pipeline 1 Project Board 50 Custom Fields 5 Email Templates 1 Shared Mailbox 10 AI Content Assists Activity Reporting Key integrations	500 Contacts Email Templates Web Pop-ups Landing Page Builder Lead Scoring SMS Marketing 3rd Party Integrations Social Suite Tag Manager

Capsule Growth vs EngageBay Growth

Capsule Growth	EngageBay Growth
Everything in Starter 60,000 Contacts 5 Sales Pipelines 5 Project Boards 150 Custom Fields 50 Email Templates 3 Shared Mailboxes 1000 AI Content Assists Important Fields Workflow Automation Custom Activity Types Advanced Sales Reporting User Roles & Permissions	5000 Contacts Marketing Automation Push Notifications Site Messages Broadcast A/B Testing Landing Page A/B Testing Custom Domain Call Records Service Automation Products Proposals

Capsule Ultimate vs EngageBay Pro

Capsule Ultimate	EngageBay Pro
Everything in Advanced 240,000 Contacts 100 Sales Pipelines 100 Project Boards Unlimited Custom Fields 1000 Email Templates 10 Shared Mailboxes 1000 AI Content Assists Implementation Support Import Assistance Custom Training Dedicated Account Manager Ongoing Priority Support	Unlimited Contacts Marketing Automation Web Analytics Proposal Analytics SSO Role Management Goals Custom Reporting Dedicated Account Manager Uptime SLA Phone Support

Capsule vs EngageBay Integrations

Capsule	EngageBay
Transpond Xero Zapier FreshBooks Mailchimp Sage FreeAgent Microsoft Google QuickBooks	Zapier Shopify SendGrid Mailgun Xero Stripe Amazon Twilio DocuSign Asana

* Please note that the list above may not be complete please check each company’s website for a complete list.

Other Included Features

	Capsule	EngageBay
API	Yes	Yes
Outlook Integration	Yes	Yes
Gmail Integration	Yes	No
QuickBooks Integration	Yes	Yes
Shopify Integration	No	Yes
WordPress Integration	No	No
Mailchimp Integration	Yes	No
WhatsApp integration	No	Yes
Facebook Integration	No	No
LinkedIn Integration	No	Yes
Twitter/X Integration	No	No
Google Calendar Integration	Yes	No
Excel Integration	No	No
Office 365 Integration	No	No
Google Sheets Integration	No	No
Xero Integration	Yes	Yes
Notion Integration	No	No
Asana Integration	No	Yes
Trello Integration	No	Yes
Zapier Integration	Yes	Yes
Invoicing	No	No
Marketing Automation	Yes	Yes
Email Marketing	No	Yes
SMS & Text Messaging	No	Yes
Project Management	Yes	Yes
AI	Yes	No
Voip & Telephony Integration	No	Yes
Dialer	No	Yes
Contract Management	No	No
Inventory Management	No	No
Quoting	Yes	Yes
Drip Marketing	No	Yes
Customer Portal	No	No
Appointment Scheduling	Yes	Yes
Workflow Automation & Management	Yes	Yes
ERP	No	No
Order Management	No	No
Ticketing System	No	Yes
Call Recording	No	Yes
Call Tracking	Yes	Yes
Task Management	Yes	Yes
Paypal & Payment Processing	Yes	Yes
Document Management	Yes	No
Shared Inbox	Yes	No
Create Landing Pages	No	Yes
Chat Function	Yes	Yes
Website Builder	No	No
Help Desk	No	Yes
GPS Tracking	No	No
Loyalty Program	No	No
Cloud Storage	Yes	Yes
Document Storage	Yes	Yes
Mapping	No	No

Capsule vs EngageBay Industry Specific CRM Solutions

The following comparison looks at whether or not Capsule or EngageBay have dedicated landing pages explaining how their CRM software could be used for each industry.

	Capsule	EngageBay
Accountants & Accounting Firms	Yes	No
Architects & Architecture Firms	Yes	Yes
Automotive Industry	No	No
Banks & Banking	No	Yes
Call Centers	No	Yes
Car & Auto Dealerships	Yes	No
Charity & Non-profit	No	Yes
Churches	No	No
Cleaners & Cleaning Businesses	No	No
Coaches	No	Yes
Consultants & Consulting Firms	Yes	No
Construction	Yes	Yes
Contractors	Yes	No
Co-working	No	No
Credit Unions	No	No
Customer Service	No	Yes
Dentists	No	No
Doctors	Yes	Yes
Ecommerce	No	No
Email Marketing	No	Yes
Electricians & Electrical Contractors	No	No
Engineers & Engineering Firms	No	No
Event Management	No	No
Field Service	No	No
Financial Advisors & Services	No	No
Freight Brokers & Forwarders	No	No
Government & Public Sector	No	No
Graphic Designers & Creatives	Yes	No
Gyms	No	No
Healthcare Providers	Yes	Yes
Hotels & Hospitality	Yes	No
HVAC	No	No
Insurance Agents	No	No
Investment Banking	Yes	No
Landscapers	No	No
Lawyers & Law Firms	Yes	No
Logistics	No	No
Manufacturing	Yes	Yes
Marketing	No	Yes
Mortgage Brokers & Loan Offices	No	Yes
Movers & Moving Companies	No	No
Museums	No	No
Personal Trainers	No	No
Photographers	Yes	No
Plumbers	No	No
Political Campaigns	No	No
Private Equity	Yes	No
Professional Services	Yes	No
Property Management	No	No
Real Estate	Yes	Yes
Recruiting & Recruitment Agencies	Yes	No
Restaurants	No	Yes
Retail	No	Yes
Roofers & Roofing	No	No
SaaS	Yes	Yes
Schools	Yes	No
Senior Living	No	No
Solar Businesses	No	No
Sports Teams	No	No
Staffing Agencies	No	No
Telemarketing	No	Yes
Therapists	No	No
Tour Operators	Yes	No
Travel Agents	Yes	Yes
Universities, College & Higher Education	No	No
Web Designers	No	Yes
Wholesalers & Distributors	Yes	No

Capsule vs EngageBay Pros & Cons

Capsule Pros Available free plan Integrates well with Google Workspace and Microsoft 365 Sales pipeline dashboard is very crisp and clear	EngageBay Pros Free plan Marketing and sales products in unison Developer-friendly
Capsule Cons Lack of user permissions Suited to companies managing recurring agreements Need to dig deep to find some of the functionality	EngageBay Cons Email templates look outdated Limited reporting capabilities High cost for usage

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