20 Best CRMs For Customer Service

The table below shows a quick price comparison of all the Customer Service CRM system solutions that we’ve researched:

Company name	Starting price	Free trial length
Salesforce	$25	30 day
Zoho CRM	$20	15 day
Freshsales	Free plan available then $11	21 day
Hubspot CRM	Free plan available	Free plan available
Pipedrive	$24	14 day
Zendesk	$69	14 day
Microsoft Dynamics 365	$65	30 day
Copper	$29	14 day
SugarCRM	$19	7 day
Maximizer	$65	No
Agile CRM	Free plan available then $8.99	No
Creatio	No	14 day
EngageBay	Free plan available then $14.99	No
Bitrix24	Free plan available then $61	15 day
Method CRM	$25	14 day
Knock CRM	No	14 day
HelpScout	$22	15 day
Richpanel	Free plan available then $100	Free plan available
CentraHub	$10	No
GIST	Free plan available then $29	No

*The prices in the table above (where available) come directly from each company’s website and were accurate at the time of writing. Since then, those prices may have changed.

We’ve listed the results of our CRM systems research and the features of each company’s product in a bit more detail below. You’ll be able to see the benefits of their service and some general information about the company as well.

*companies are ranked in no particular order.

1. Salesforce

They offer software that can transform service teams and improve your customer touchpoints.
It is designed to help you to handle more cases and maximise efficiency whilst improving your customer satisfaction.
The platform is powered by AI and data to support your contact center and self-service facilities.
It enables your teams to deliver a personalized service no matter where they are – contact center or in the field.
You can utilize the platform to assist your customers in finding answers on their own terms.
It supports digital engagement across every service channel and manages customer relationships.
You can unite cloud telephony and your CRM to speed up call resolution and satisfaction.
They can provide virtual remote assistance to help with real-time remote service and access to expert assistance.
You can integrate it with their other software products to increase its capabilities.
Offers a 30-day free trial of the software so you can explore it for yourself.

Website: https://www.salesforce.com/uk/service/

2. Zoho CRM

They offer a CRM that integrates with help desk software for improved customer service.
It is designed to help your teams stay in touch with each other and your customers whilst supporting customers more effectively.
The CRM enables close collaboration in delivering services to customers.
It allows you to cross and upsell to your customers more effectively.
They provide multi-channel customer support tools and the ability to track customer interactions.
You can automate processes to reduce admin tasks and save time.
It can help personalize communications to customers and aid with targeting.
The CRM can help you prioritize your customers and the tickets.
You can get real-time notifications about support tickets for contacts or responses.
A 15-day free trial of the CRM is available.

Website: https://www.zoho.com/crm/help-desk-crm.html

3. Freshsales

They offer a CRM and help desk integration to assist customer service.
It provides a centralized hub for all your customer interactions, inquiries and complaints.
This combined solution brings together customer service and sales data to give all staff a wide picture of their customers.
It allows you to provide tailored and personalized support and communication to your customers.
You can streamline your workflows through the CRM to make efficiencies.
The CRM can unify your customer communications across all channels including email, phone, chat and social media.
You can utilize AI-powered chatbots to offer instant support to your customers and answer common queries.
It can assist you in tracking and measuring your customer satisfaction.
They provide an automated support ticketing system to assist with automatically assigning and categorizing support tickets based on your predefined rules.
They offer a free plan for up to three users and a 21-day free trial of the software to enable you to sample how it works.

Website: https://www.freshworks.com/helpdesk/software/crm/

4. HubSpot

Offers customer service software solutions to support businesses in scaling their support and driving retention.
It provides AI-powered support and self-service tools which include help desk and knowledge base.
They also offer proactive tools such as customer health scores and product usage.
It brings together your customer support teams and sales and marketing in one place.
The CRM enables you to manage communications across all channels and track your interactions.
You can personalize your customer service and deepen your customer relationships.
It provides a help desk and ticketing solution to empower your staff.
You can use the database to identify opportunities for upselling and cross-selling.
Gain insights from the data collected about your customers and monitor your SLAs.
They offer a free plan for up to five users and also a demo of the software.

Website: https://www.hubspot.com/products/service

5. Pipedrive

They offer a CRM that supports customer service teams in organizing their customer service processes and managing communications whilst improving customer experiences.
It is designed to help you connect and nurture your customers by storing their information in one place.
The CRM enables you to automate admin tasks to free up time such as follow-up tasks.
You can create highly customized forms for your website to gather information.
It can be customized to meet your needs with custom fields.
The CRM can integrate with your emails to record interactions and know where customers are in the pipeline.
They also offer pro document management to create, send, manage and sign quotes, proposals and contracts with notifications for when these are completed.
You can integrate the CRM with a range of apps and tools to expand the functionality.
Access real-time customer information to help you understand your customers better.
They offer a 14-day free trial of the software.

Website: https://www.pipedrive.com/en/industries/crm-services

6. Zendesk

Offers customer experience software that enables businesses to deliver effortless customer service.
They have created the software to assist with improving productivity and efficiency for customer service teams.
It includes an omnichannel ticketing system that is simple to use and customizable.
The software brings together teams and improves collaborations.
It enables you to deliver personalized communications across channels through a unified interface.
They provide AI-powered tools including intelligent routing, help center and self-service portals.
It is a customizable platform that provides workflow automation and prebuilt and customizable reporting.
It is easy to implement and use as well as scalable with your business.
You can integrate it with over 1,500 apps and tools.
You can try the software before signing up for 14 days for free.

Website: https://www.zendesk.co.uk/service/ticketing-system/customer-service-management-software/

7. Microsoft Dynamics 365

They offer software that caters for customer service that enables businesses to deliver the best possible customer service experience.
It allows you to personalize your customer experiences and optimize the productivity of your agents.
The software enables you to manage customer requests from any channel.
They allow you to handle multiple sessions at once and interact with multiple apps.
It offers productivity tools that enhance your workflows and make efficiencies.
The software allows you to track customer cases and record all interactions.
You can create a knowledge base that can be shared as a single source of information.
It enables teams to collaborate through Microsoft Teams.
They provide analytics and insights that can assist you in improving your service delivery and managing performance.
A 30-day free trial is available to enable you to sample the software.

Website: https://learn.microsoft.com/en-us/dynamics365/customer-service/implement/overview

8. Copper

They offer a CRM that is designed to support customer service teams as well as sales and marketing.
It is a single source of information for customer data and gathering intel in real-time.
They provide the ability to communicate effectively and simply with your customers including personalizing communications.
It can gather information across all your communication channels to help you understand your customers better and record all interactions.
They provide marketing automation and templates to assist you in responding to customers.
Increase collaboration and sharing of information between teams through a single solution.
You can create workflows and manage the processing of tasks as well as set automatic reminders and assign tasks.
The CRM can be integrated with your existing third-party apps and other apps to streamline your services.
Gain insights about your customers from the data you collect.
Access a free 14-day trial of the CRM to learn more about it.

Website: https://www.copper.com/resources/how-to-use-a-crm-for-customer-service-and-support

9. SugarCRM

Offers a customer service platform that can help streamline customer service and improve customer experiences.
It brings all your customer information into one place making your agents more informed and productive.
They provide support for omnichannel engagement including email, voice and chat as well as self-service capabilities.
You can automate and streamline processes and repetitive tasks to reduce service costs and improve your services.
It can support self-service with a knowledge base that can answer questions instantly.
They enable you to seamlessly track and manage your cases efficiently.
It enables you to deliver personalized support that is tailored to individual customers.
They allow you to connect with a range of tools and add-ons to increase its functionality.
It provides real-time insights about your customers and performance.
Offers a 7-day free trial of the software to enable you to learn more about how the software works.

Website: https://www.sugarcrm.com/uk/solutions/sugar-serve/

10. Maximizer

They offer a CRM that is designed for customer service and support.
It enables businesses to manage, track and resolve customer service issues simply and quickly.
The CRM provides unified information on customers allowing teams to handle customers effectively.
It can capture interactions from communications including email, phone and web.
A complete history of your customer is available as well as related documents.
It provides case management facilities including case numbers, product categories, assignments and resolution tickets.
You can create alerts and notifications for a faster response and enable escalation of more serious issues.
They enable you to set up customer self-service so that customers can access elements themselves and resolve some issues.
It can be integrated with computer telephony to help display corresponding records and capture client history.
They provide a dashboard and customizable reports to help you access key metrics and track performance.

Website: https://www.maximizercrm.co.za/crm-for-customer-service/

11. Agile CRM

Offers customer service software to aid businesses in delivering superior customer service.
It allows you to set up customer support groups to assign customers in groups with associated reps who are trained to handle their queries.
They provide live chat facilities so that you can assist customers as soon as they land on your website.
You can integrate your telephony to manage calls within the same system and record calls, enter notes, check history and more.
It can help you in setting service level agreements for your customer service and allow you to monitor it.
You can automate workflows including admin of incoming tickets and moving them through to resolution.
It allows you to set your priorities, status and monitor your progress.
They can support communications with canned responses to save time.
You can track key metrics and performance using their reporting facilities.
A free plan is available for up to 10 users which could be used to try out the software.

Website: https://www.agilecrm.com/customer-service-software

12. Creatio

Offers a full-cycle service management platform that is AI-powered.
It is designed to help you manage your cases and requests more efficiently and increase the productivity of your teams.
The software can handle omnichannel communications and gather interactions with your customers.
It aids collaboration across teams through a single source of customer information.
They provide case management facilities which enable AI-based routing and resolution workflows to improve handling.
It provides automation of manual tasks and reduces the time spent on them.
They provide intelligent tools that can assist with case routing, predictions, search, prioritization, segmentation and analysis.
It can offer consolidated knowledge management with an interactive knowledge base that can be searched and shared.
You can also synchronize it with your email and calendar and access dashboards with key data about your customers and performance levels.
Offers a 14-day free trial of the software so you can learn more about it.

Website: https://www.creatio.com/service

13. Engagebay

They offer integrated customer service software to assist businesses in making speedy resolutions.
It provides a customer service and ticketing solution for businesses.
The software brings together your service, sales and marketing teams in one platform.
It allows you to track every customer interaction and empower your agents in handling customers.
They provide a simple ticketing system to organize your cases.
You can track the progress of all cases and their statuses as well as monitor support team performance.
It allows you to send personalized communications and canned responses to improve communications.
You can automate processes including ticket routing, escalation and task creation.
They provide powerful reporting facilities to enable you to gain insights and seek out opportunities.
Offers a free plan for up to 250 contacts and 15 users which can be used for a trial of the software.

Website: https://www.engagebay.com/products/customer-service

14. Bitrix24

Offers a customer contact center solution that helps businesses to put customers first.
It is designed to manage omnichannel in real-time across all devices.
The software enables you to manage your client more effectively and organize their data.
They provide automation of processes and workflows to increase efficiencies.
You can connect the software with your social media accounts and messengers to manage them through a single dashboard.
They offer customizable web forms for your website to collect data.
You can incorporate bots and AI to aid with resolving customer queries 24/7.
A live chat widget can be integrated into your website with the dialogues saved in the CRM.
They also offer support with an automated customer center and setting up chat networks.
Offers a free plan with unlimited users but it has a maximum storage of 5GB and basic functionality.

Website: https://www.bitrix24.com/solutions/role/customer_service.php

15. Method

They offer a CRM that caters for customer service that synchronizes with Quickbooks.
It is designed to make customer management, sales, accounting and bookkeeping easier by combining processes.
The CRM provides a 360-degree view of your customers in a single place for all your teams.
It allows you to have an online consumer portal to enable customers to make purchases, update their details and make payments.
You can create personalized workflows and automation to streamline your processes and save time.
It allows you to track your customer interactions and view the details.
They provide automatic invoicing tools which can save time with pre-filled invoice templates.
You can view real-time information and create custom reports to see how your business is performing and gain insight about your customers.
It can be integrated with a range of popular business tools to increase its functionality.
Access a 14-day free trial of the CRM to see more of what it can offer.

Website: https://www.method.me/blog/crm-for-customer-service/

16. Knack

Offers a CRM that is designed to support customer service and aid customer experience.
Their CRM is designed to integrate your teams with a single data system for customers and aid collaboration.
They offer a custom CRM which can be tailored to meet your business needs.
It provides a unified customer experience enabling you to build customer strategies that are more coherent and holistic to improve customer satisfaction and loyalty.
The CRM provides insights about customers so you can be more proactive in addressing any issues and targeting your customers to aid retention.
It supports contact management and task management to allow you to manage your workload more effectively.
They provide marketing automation to increase the efficiency of your processes.
You can tailor your workflows and optimize your sales pipeline to create efficient contact management and customer interactions.
It provides analytics and reporting facilities to give insights into your business and data.
They offer a 14-day free trial of their software.

Website: https://www.knack.com/blog/crm-vs-customer-service-vs-customer-success/

17. Help Scout

They offer software that is designed to help manage your customer management and information.
It brings together all your customer data in one place so it can be shared between teams.
The software allows you to personalize your customer experiences and go that extra mile by having all your customer data at hand.
It allows you to consolidate all your customer conversations and inboxes on one platform.
Enables you to manage email, social media, live chat and in-app messages effectively.
You can create a help center so that your customers can help themselves.
It can automate your workflows to make processes more efficient.
The software incorporates AI features to assist with drafts, summarizing threads and improving responses.
It can integrate with over 50 apps to expand its functionality.
They offer a demo of the software and a 15-day free trial to allow you to sample the software before signing up.

Website: https://www.helpscout.com/customer-management/

18. Richpanel

They offer a CRM that looks after customer service to assist businesses of all sizes in improving their customer service.
It enables all your teams to have direct access to your customer information to provide better customer service.
The CRM allows you to personalize your customer experience using the data you have collected.
You can customize the CRM with custom fields to collect the data that you need.
It enables you to automate processes and reduce manual tasks to save time.
The CRM can help you to organize your communications and tickets through a single dashboard.
You can automate your marketing and monitor your performance to inform your plans.
It supports you in providing robust after-sales service and maintaining interactions with your customers.
Gain valuable insights about your customers through analytics and reports.
Offers a free plan for up to 1,000 orders which can be used for a free trial.

Website: https://www.richpanel.com/ecommerce-crm/customer-service-crm

19. CentraHub

Offers a CRM that is designed to enhance customer support and deliver exceptional customer experiences.
It is an all-in-one platform that can manage leads to loyal customers from end to end.
The CRM helps you to maximize your customer relationships using data-driven insights and targeted campaigns.
You can streamline your processes, track leads and aid you in closing deals which can increase your revenue.
It can optimize your workflows to align your processes and create efficiencies.
You can create personalized experiences for customers to increase customer satisfaction.
It allows you to manage service requests effectively and enhance your customer support.
You can automate repetitive tasks and track your interactions easily with advanced analytics and reporting capabilities.
It can be integrated with multiple systems to enable you to connect your systems.
You can book a demo to explore the software in more detail.

Website: https://www.centrahubcrm.com/customer-relationship-management

20. Gist

They offer a CRM that is designed to deliver better customer experience across all teams including customer support.
It allows businesses to have personalized conversations with their customers and to build trust whilst growing their revenue.
The CRM brings together all your leads and customers in one place for your entire team to access.
You can build and manage your sales pipeline using workflows that enable you to assign tasks and follow sales through the pipeline.
It provides marketing automation to allow you to send messages across multiple channels with customized messages.
You can personalize messages and create follow-ups to nurture leads and customers.
It can incorporate live chat and chatbots to help manage your customer queries.
The software can include a knowledge base that can aid your customers in finding answers.
They also provide forms and popups that can help you gather information and optimize conversion rates.
Offers a free plan for two users and a 21-day free trial of the software.

Website: https://getgist.com/