22 Best CRMs For Logistics - Switch On Business

The table below shows a quick price comparison of all the Logistics CRM system solutions that we’ve researched:

Company name	Starting price	Free trial length
Salesforce	$25	30 day
Zoho CRM	$20	15 day
Freshsales	Free plan available then $11	21 day
Pipedrive	$24	14 day
Monday.com	$15	14 day
Zendesk	$69	14 day
ClickUp	Free plan available then $7	No trial available
Nimble CRM	$29.90	14 day
Pipeline CRM	$29	14 day
SugarCRM	$19	7 day
SAP Sales Cloud	Not stated	30 day
Workbooks	$43	30 day
Pipeliner CRM	$65	14 day
Creatio	Not stated	14 day
Bitrix24	Free plan available then $61	15 day
Oracle NetSuite	Not stated	No trial available
Nextiva	$30.95	No trial available
Kapture	Not stated	30 day
Efficy	$69	No trial available
Magaya	Not stated	No trial available
Salesboom	$14	30 day
Shipthis	$89	30 day

*The prices in the table above (where available) come directly from each company’s website and were accurate at the time of writing. Since then, those prices may have changed.

We’ve listed the results of our CRM systems research and the features of each company’s product in a bit more detail below. You’ll be able to see the benefits of their service and some general information about the company as well.

*companies are ranked in no particular order.

1. Salesforce

They offer the Customer 360 platform for freight and logistics businesses to help you deliver a consistent service across your business.
It is an integrated platform for transport businesses which can assist you in uniting your teams and creating compelling marketing experiences.
They provide up-to-the-minute transparency for your shipping with the ability to track shipments.
It gives you a 360-degree view of your shippers and consignees by connecting all your systems and bringing them together.
The software can aid you in recruiting and retaining your shippers by helping you target, attract and acquire customers and deepen relationships with shippers.
It supports you throughout the shipment lifecycle which includes quotation, pricing, fulfillment, tracking and logistics.
The software can assist you in identifying opportunities for upselling and cross-selling to increase revenue.
You can personalize your customer experiences and optimize your campaigns across any channel and device.
They provide analytics to help you analyze your business which can aid with making data-led decisions.
You can access a free trial for 30 days to enable you to sample the software before committing to a plan.

Website: https://www.salesforce.com/uk/solutions/industries/transportation-hospitality/transport-and-logistics/

2. Zoho

Offers a CRM that caters for logistics companies and helps both office and field-based staff to work together.
It provides a customer location widget to support you in managing geographical distribution and optimizing your operations.
The CRM can automate your processes to enhance your workflows through pipelines to reduce manual tasks and save time.
You can utilize the CRM to manage your leads and deals with lead scoring, tracking and automated follow-up.
The CRM manages all your contacts in one place and enables you to connect with them across all channels so you can build stronger relationships.
You can send emails, make calls and monitor your social media through the CRM.
It can support your sales processes by setting up rules, assigning leads to sales reps and validating sales data.
They offer a customer portal to enable self-service to view products and make purchasing decisions.
You can view real-time reports, create dashboards and view key performance indicators to help you make decisions.
A 15-day free trial is available of the CRM so you can explore what it has to offer.

Website: https://www.zoho.com/crm/solutions/usecases/customer-distribution-mapping-widget.html

3. Freshsales

They claim to offer the best logistics CRM for transportation businesses which includes logistics businesses.
It is designed to help you simplify your transportation management and gain visibility into all stages of your sales processes.
They provide a modern AI-powered CRM that can assist with optimizing your processes and creating efficiencies.
It allows you to track your logistics operations and manage your customers throughout the customer lifecycle.
The CRM can capture leads across all your channels to simplify your lead management.
They provide a sales funnel to manage leads and convert them into customers with tools to support you including email, phone, SMS and chat.
It enables you to automate your processes with advanced workflow capabilities, sales sequences and auto-assignment rules to reduce manual tasks and improve productivity.
The CRM is scalable and can be integrated with existing software to keep your data up to date.
You can gain insights about your business, analyze performance and make predictions that can assist you in making informed decisions.
A free plan is available for three users as well as a 21-day free trial to allow you to sample the software.

Website: https://www.freshworks.com/crm/industries/logistics/

4. Pipedrive

Offers logistics CRM software that provides heightened visibility of your transportation processes.
It is designed to help you improve your efficiency, fulfilment speed and enhance your customer experience.
They aid you by helping to structure your data and provide you with actionable insights to improve your business operations.
It can assist you in consolidating your workflows across your business including warehouse, transportation and finance.
You can manage your contracts in pipelines so you can have visibility of them and stay on top of them.
They provide personalized responses to customers and follow-up using email and chat to keep customers informed.
It can send automated tracking details at each stage so your services are transparent and up to date.
The CRM can be accessed from anywhere using the mobile app which can enable drivers to share traffic updates and record shipment signatures.
You can create customized reports that can help you in understanding your revenue and leads, and gain insights to aid your business plans.
They offer a 14-day free trial of the software so you can see what it can offer before you sign up.

Website: https://www.pipedrive.com/en/industries/logistics-crm

5. Monday.com

They offer a CRM for logistics that enables you to understand your customers better and enhance your relationships.
It allows you to consolidate all your data on one platform including all your contacts, leads and accounts.
You can synchronize your email accounts so you can send and receive emails and record interactions.
It enables automatic notifications and personalized email templates so you can create better customer experiences.
They provide easy-to-use and customizable funnels with drag-and-drop functionality to create funnels to manage your sales.
The CRM can automate your processes including assigning owners, changing deal stages and notifying team members.
It enables your teams to work more collaboratively through the sharing of data.
The CRM can be integrated with your favorite tools so that it can be used in a single software solution.
It allows you to track your performance, targets and pipelines as well as other metrics through their dashboard.
A 14-day free trial of the CRM is available so that you can learn more about it.

Website: https://monday.com/s/crm-for-logistics

6. Zendesk

Offers a CRM that caters for the logistics and transportation industry to manage your relationships more effectively.
It centralizes all your data so that your teams can work collaboratively on delivering services to customers.
The CRM can track your leads and customers and all of your interactions to make it easier to track outcomes and look for opportunities.
It allows you to deliver more personalized experiences which use AI to support your efforts.
They offer a complete messaging solution that enables you to manage all your communications channels and utilize automation to ease the pressure.
It can assist with workforce management including auto-scheduling, activity tracking and performance management.
The CRM can support you in understanding your data and targeting them more effectively with segmentation and filtering.
It can be integrated with over 1,500 third-party apps and software to enable your data to be up to date.
They provide reporting and analytics that enable you to forecast and gain insights to make data-driven decisions.
Offers a 14-day free trial of the CRM and a demo to enable you to see what it can do first-hand.

Website: https://www.zendesk.com/blog/crm-logistics-and-transportation/

7. ClickUp

They offer a CRM template that is designed for logistics and shipping companies that can aid with increasing your productivity and improving your business.
It enables you to manage all aspects of your business including shipments, communications, leads, sales and customer service.
You can use the CRM to track your shipments and the delivery status in real-time to enable better monitoring.
It allows you to organize all your customer data including your interactions with them and send communications.
The CRM supports you in streamlining your sales and lead management processes to create efficiencies through automating repetitive tasks to save time.
It enables you to create personalized services and messages to improve loyalty and retention.
The CRM is customizable and allows you to create a system that caters for your business and data as well as set up task management including assigning tasks, tracking shipments and managing interactions.
You can integrate the CRM with other tools and systems so that data and workflow can seamlessly synchronize.
It can produce valuable analytics and insights which can assist with making data-driven decisions.
They offer a free plan for personal use which could be used to trial the software.

Website: https://clickup.com/templates/crm/logistics-and-shipping-company

8. Nimble

Offers a CRM for the logistics and transportation industry with a suite of features to manage your clients and communications.
It can help to optimize your processes and save time on manual tasks.
You can synchronize it with Google and Microsoft 365 contacts, calendars and emails to capture all your interactions.
The CRM can be integrated with web forms and LinkedIn so that you can capture leads and communicate more effectively with them.
You can set up customizable workflows and automation to help manage your leads and qualify them.
It enables you to personalize your communications with automation, messaging sequences and group messaging.
You can segment your database to aid with targeting and to assist with nurturing relationships.
They provide reporting facilities to aid performance management and forecasting.
It can be integrated with other software to share data in real time and make the systems more effective.
A free 14-day trial is offered so that you can explore the software for yourself.

Website: https://www.nimble.com/blog/crm-for-logistics/

9. Pipeline

They claim to offer the best CRM for sales-focused logistics companies to manage clients and leads.
It helps to keep your teams on the same page by enabling them to share data and track the progress of deals.
You can customize the deal stages so that they can fit the unique needs of your business.
The CRM allows you to automate processes such as repeat orders, cargo tracking and payment details.
It can assist with managing communications and can include drip email campaigns and tracking facilities.
You can utilize the CRM to map and record your bid progress so you can see what is happening.
The CRM is available on iOS and Android so that you can stay connected whilst working in the field.
They provide data analysis facilities to enable you to monitor trends, performance and produce accurate sales forecasts.
You can integrate the CRM with other software and apps to expand its capabilities.
Offers a 14-day free trial of the software so you can learn more about it.

Website: https://pipelinecrm.com/blog/best-crm-logistics-transport/

10. SugarCRM

Offers a CRM that caters for businesses in the transportation and logistics industry to help optimize the supply chain and resources.
The CRM enables you to have greater insight into your clients and identify the best opportunities.
It brings together your marketing, sales and service teams so they can work collaboratively on your clients and deals.
You can automate your processes and use AI-powered predictions to support your business in making decisions and making efficiencies.
The CRM records the complete customer journey capturing all the historical information and every event.
You can manage marketing campaigns through the CRM and automate processes as well as monitor the success of campaigns.
They provide sales pipelines to manage your sales cycles and to help you focus on the right prospects, engage them and close deals.
You can connect the CRM with your favorite tools and add-ons so that it can manage more of your operations.
The CRM is customizable from light configuration through to custom application with comprehensive configuration and APIs.
A free 7-day trial and demo of the CRM is available so you can see first-hand what it can do.

Website: https://www.sugarcrm.com/wp-content/uploads/customer-stories/Case-Study-Star-Asia.pdf

11. SAP Sales Cloud

They offer a range of software solutions for the travel and transportation industry which includes logistics companies and managing the customer experience.
It is designed to help businesses achieve transportation efficiencies and improve productivity.
The CRM enables you to engage your customers on omnichannel solutions so that you can reach them through all touch points.
It offers intelligent personalization so you can tailor sales and service journeys to deliver a better customer experience.
The CRM allows you to manage your customer data in real-time and share the information between teams to work collaboratively.
It helps you to reach your customers with omnichannel communications and customer engagement.
The software can assist you in streamlining your operations and automating your processes.
It can aid you in monitoring your performance and reporting on your data.
You can integrate systems and software from SAP to create a modern system to manage your business.
They offer a 30-day free trial of the software to enable you to learn more about it.

Website: https://www.sap.com/industries/travel-transportation.html

12. Workbooks

Offers a CRM that caters for transportation and logistics that can deliver higher customer value.
It can streamline your processes so that you can handle customers more effectively and improve your productivity.
They offer a customer self-service portal so that customers can access services directly and get answers that they need through a multi-channel knowledge base.
You can optimize your sales and marketing by managing your campaigns and personalize your communications.
It enables you to track your activity through pipelines with greater visibility of the progress of your leads.
The CRM enables you to tailor your communications by segmenting your database so you can target customer groups.
It provides a wealth of information on your customers including transaction history, transit status, expected delivery, inventory and more.
The CRM can also support your quotation process by managing your routes, schedules and currencies to produce and analyze quotes.
They provide a dashboard to assist you in monitoring your performance on SLAs and tracking your productivity.
You can access a 30-day free trial of the CRM and a demo so you can see what the software can offer.

Website: https://www.workbooks.com/products/transport-and-logistics/

13. Pipeliner

They offer a CRM that is suitable for transportation and logistics companies to aid customer management and growth.
It is available on the cloud which makes it accessible from anywhere through the mobile app available on iOS and Android.
The CRM is designed to help you optimize your sales processes and they support you in getting the most out of it.
It is a customizable CRM system that can be adapted to meet your needs.
The software has been created to make it easy to use for all staff as it is simple to access, view and understand the data produced.
You can automate your workflows and processes to make efficiencies to save time and increase productivity.
The CRM enables you to monitor and plan your communication activities and provides you with visibility of their progress.
They provide built-in add-ons and the CRM can also be integrated with a wide range of systems to make work simpler.
It provides an analytics and reporting engine that helps you to manage your performance and monitor your leads.
They offer a 14-day trial of the CRM which is free so you can see first-hand what it can offer without committing to it.

Website: https://www.pipelinersales.com/crm-industries/transportation-logistics/

14. Creatio

Offers a single platform that is designed to aid transportation businesses including logistics companies and it can assist with automating workflows.
It centralizes your lead and customer management and enables you to manage the entire lead management lifecycle from first contact to qualified leads.
The CRM allows you to manage marketing campaigns across omnichannel including design, execution and optimization.
It can support you in managing events including industry events and trade shows.
You can automate your workflows to create efficiencies such as on contracts, online orders, FTL/LTL, 3PL and more.
The CRM can also help you manage your third-party relationships and assist you with tenders and carrier selection.
It can also assist with load management by aiding with planning and scheduling which can streamline and automate customer orders, route planning and expense management.
The CRM can also help you manage your fleet with support for driver schedules and work orders, vehicle inspections, and vehicle maintenance.
They provide reporting facilities and sales forecasts to assist you in making data-driven decisions.
A free 14-day trial is offered and a demo to enable you to see what the software can do.

Website: https://www.creatio.com/industries/transportation

15. Bitrix24

They offer a CRM that is suitable for the transportation and logistics industry in either an on-premise or cloud format.
It is designed to help you with lead acquisition and management as well as sales automation to aid your workload management.
The CRM combines sales, marketing and analytics tools to aid you with customer engagement and grow customer retention.
It enables you to automate your processes such as notifications by email and SMS, customizable triggers, moving deals down the pipeline and more.
They provide an AI-powered sales assistant to help create texts, transcribe calls, autocomplete fields and produce sales forecasts.
It can handle omnichannel communications including email, telephone, live chat, web forms, social media and messenger to manage leads and conversations.
You can also use the CRM to manage your estimates, invoices, payments, inventory, product catalog, collect e-signatures and more.
It can be integrated with a variety of apps and software to expand the CRM capabilities.
They offer sales metrics and tracking facilities to aid you in monitoring your performance and customers.
A free plan is available for unlimited users with a storage limit of 5GB and they also offer a 15-day free trial.

Website: https://www.bitrix24.com/articles/best-crm-for-transportation.php

16. Oracle NetSuite

Offers a range of software solutions for the transportation and logistics industries that include a CRM.
It supports businesses in digitizing their operations and handling omnichannel supply chains and communications.
The CRM provides a 360-degree view of your customers including their sales history, support history and financial transactions.
It records all your customer transactions and interactions across all channels to give you complete visibility of them.
The CRM enables you to build customer profiles to aid you in understanding your customers and create segments to target them more effectively including upselling and cross-selling.
It enables you to streamline your sales cycle and creates collaborative working between your teams.
The CRM can aid you in driving customer satisfaction and retention through improved customer experiences.
You can combine the CRM with other software from the company to manage other parts of your operations.
It offers real-time business intelligence through access to reports and dashboards that can give insights and aid decision-making.
They offer a free product tour of the software so you can learn more about it.

Website: https://www.netsuite.com/portal/industries/transportation-logistics.shtml

17. Nextiva

They offer software that can transform your logistics operations by unifying your operations and communications.
It provides you with 360 access to your communications and offers a range of customer experience tools.
They provide communication tools that enable you to give responses and status updates using AI answering.
You can send text messages and make calls as well as organize your interactions with your contacts on the software.
It enables you to send and receive documents including contracts and faxes through the software easily.
The software enables you to manage all communications channels including SMS, email, chat, social media and voice.
You can use the software to monitor your online presence and protect your reputation including mentions and sharing information on social media.
You can access analytics that provide meaningful insights and real-time information.
They provide a mobile app that enables you to access data remotely and simplify your field paperwork.
A personalized demo is available so you can explore the software and see what it can do.

Website: https://www.nextiva.com/industry/logistics

18. Kapture

Offers a software solution for the logistics and transport industry with their customer service automation platform.
They offer a customizable solution that can be tailored to meet your needs whilst maintaining security compliance.
It can assist you in automating your workflows and creating efficiencies for your business.
The software aids communications with pre-built email templates that can support messaging.
You can segment your customers in the database to help you target your messages more effectively.
The software supports a range of communication channels including live chat, AI chatbot and social media.
It can also assist with invoice and quote management to help you manage everything in one platform.
You can run reports and access analytics about your business and customers so that you can gain valuable insights.
It can be integrated with third-party software and apps to expand its functionality and share data.
They offer a 30-day free trial of the software so can get a feel for the software and its features.

Website: https://www.kapturecrm.com/blog/insight-into-the-logistics-industry-crm-software-for-transporters/

19. Efficy

They offer a CRM for transport and logistics that supports them in becoming more customer-centric and aid company growth.
It centralizes your information and customer interactions in one place so your teams can all access the same information with a 360-degree view of your customers.
The CRM allows you to effectively manage your customers and prospects along with all of their customer activity.
It can automate processes to reduce admin work including handling requests, managing incident queues and responses.
They provide a module specifically for handling incidents, claims and disputes.
It includes a customer portal to help customers to interact with you and access information.
You can segment your customers into target groups, identify opportunities and create campaigns for email or phone.
They provide integrated reporting tools including a dashboard to help you monitor your teams and activities.
It can be integrated with a range of software and tools to enable data sharing in real time.
You can find out more about the CRM by booking a demo of the software.

Website: https://www.efficy.com/crm-for-transport-and-logistics/

20. Magaya

Offers a logistics CRM that helps you to grow your pipeline and convert leads.
It centralizes your leads, contacts and accounts so you can manage them in a single platform.
The CRM allows you to track all your customer interactions so that you can see all your customer history.
You can create marketing campaigns so that you can grow your business and maximize opportunities.
They provide a sales pipeline to enable you to have greater visibility of your leads and sales activities.
It enables you to track quotes and accounts easily and monitor their progress.
The CRM helps you to manage tasks and streamline your processes to make efficiencies.
It can manage marketing campaigns which include qualifying and ranking leads, messaging and integrating with mailing solutions.
You can access KPI reporting and built-in dashboards that enable you to see key information on leads, activities and more.
They offer a personalized live demo of the CRM so you can see for yourself what the CRM can offer.

Website: https://www.magaya.com/magaya-crm/

21. Salesboom

They offer a CRM for logistics and transportation management companies to help digitize operations.
Their solution includes software, setup, training, integrations, customization and a tailored plan to meet your needs.
It allows you to automate processes and create a self-service portal on your website so customers can do more for themselves.
You can set up workflows for activities to reduce administrative tasks through automation such as form filling, quote and proposal creation, running calculations and more.
It aids you in managing your communications more effectively with both clients and partners which can assist with increasing loyalty and retention.
The CRM enables you to streamline your marketing and create personalized messaging and offers as well as segment your contacts to aid targeting.
You can track your shipments and manage routing through the integrated tracking system.
The CRM enables you to track everything in one place therefore allowing you to produce data to support your decision making and track performance of marketing and sales activities.
It can be integrated with a variety of software and apps to aid you in saving more time and creating more efficiencies.
A 30-day free trial and a personalized demo of the CRM are available so you can see first-hand what the software can offer.

Website: https://www.salesboom.com/products/transportation-crm-software-solution.html

22. Shipthis

Offers a CRM that is suitable for logistics and freight forwarding companies that can improve your supply chain management customer experiences.
It can streamline and automate your processes and operations to deliver efficiencies.
The CRM brings together your sales, marketing, customer support and finance in a single platform and gains greater visibility of them.
It helps you in managing your customers and their data through the entire lifecycle which includes quotes, call logs, documents, invoices and more.
You can improve your customer communications by utilizing tools for email and chat for messages such as quotes, shipment updates and service request information.
It supports you in keeping customers informed with reminders and updates via text and WhatsApp messages.
They offer other software which includes Freight & Shipment Management, Warehousing, Vendor, Tariff and Rate, Quotation, Track and Trace, Documentation, Billing, Accounting and more.
You can integrate the CRM with other software so that you enable seamless workflow and data that is accurate.
They provide a comprehensive dashboard to manage your customers and data to monitor leads, activities and more.
They offer a 30-day free trial and you can request a demo to learn more about the CRM.

Website: https://www.shipthis.co/blog/logistics-crm